Librarians talk a lot about the barriers users face when trying to access online collections and services. The "four click" preferences and keyword search styles of average users doesn't seem to jive with the current manifestations of library catalogs and websites. New-Generation products may be able to solve these problems, offering us "discovery interfaces" better suited to today's users, and better prepared for the users of the future.
Check out Marshal Breeding's look at The State of the Art in Library Discovery 2010, from Computers in Libraries Magazine. What experiences have you had with these kinds of problems? What solutions have you explored to reconnect your users to your interface?
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